Talk to the crew
Tell us what happened with your fax, your payment or your receipt. The more details you give, the quicker we can find the answer.
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Write to CaptainFax
Other ways to reach us
- Phone
- +33891030321
- Hours
- Monday through Friday, 9 a.m. to 6 p.m. Paris time (3 a.m. to noon Eastern)
Weekends: replies may take a bit longer - Mailing address
- 73 rue Victor Hugo
77340 Pontault-Combault
France
You may find it faster here
One page is free, with no quota and no strings. Starting at two pages, each send is a flat €3.99, no matter if the document has 2 pages or 200. Prices include 20% VAT.
There is no subscription and no account to open. You pay by card, through Stripe, only when your document is longer than one page, and the charge is in euros, so your bank may convert it to dollars. The full table is on the rates page.
No. There is nothing to register and no password to remember. You give us the destination, the fax number, your file and your email address, and that is all.
Your email address is used for one thing: we send you a confirmation link, and the tracking page and any receipts reach you there. The whole route is laid out on the home page.
You can send one file per fax, up to 100 MB. PDF is the safest choice, but office documents (Word, Excel, PowerPoint, RTF, OpenDocument), plain text (.txt, .csv) and images (JPG, PNG, TIFF, GIF, WebP, AVIF) are accepted too.
Anything that is not already a PDF is converted to PDF first, then faxed. You can do all of it from a computer or from a phone: see faxing from your phone.
Keep exploring
A few pages that go well with the one you just read.
- Quick, plain answers to what people wonder before they send a fax, while it goes out and once it is done.
- Pick a country to see its dial code and the number format we expect, then send your fax to a landline.
- Three prices in total. You know what you pay before you confirm anything.
- Upload a file, enter the number, follow the delivery live. One page free, €3.99 flat beyond, no account.
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