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Tell us what happened with your fax, your payment or your receipt. The more details you give, the quicker we can find the answer.

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Write to CaptainFax

PDF, JPG or PNG, 10 MB at most

Other ways to reach us

Hours
Monday through Friday, 9 a.m. to 6 p.m. Paris time (3 a.m. to noon Eastern)
Weekends: replies may take a bit longer
Mailing address
73 rue Victor Hugo
77340 Pontault-Combault
France

You may find it faster here

One page is free, with no quota and no strings. Starting at two pages, each send is a flat €3.99, no matter if the document has 2 pages or 200. Prices include 20% VAT.

There is no subscription and no account to open. You pay by card, through Stripe, only when your document is longer than one page, and the charge is in euros, so your bank may convert it to dollars. The full table is on the rates page.

No. There is nothing to register and no password to remember. You give us the destination, the fax number, your file and your email address, and that is all.

Your email address is used for one thing: we send you a confirmation link, and the tracking page and any receipts reach you there. The whole route is laid out on the home page.

You can send one file per fax, up to 100 MB. PDF is the safest choice, but office documents (Word, Excel, PowerPoint, RTF, OpenDocument), plain text (.txt, .csv) and images (JPG, PNG, TIFF, GIF, WebP, AVIF) are accepted too.

Anything that is not already a PDF is converted to PDF first, then faxed. You can do all of it from a computer or from a phone: see faxing from your phone.

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