Terms of service and sales conditions

CaptainFax is a web service that converts a document into a fax. You upload a file in your browser, choose a destination country, and enter a fax number. Our systems then dial the number and transmit the pages. You need no account, no fax machine and no phone line of your own.

Three limits to know up front:

• the receiving end must be a landline fax line in one of the countries listed in the form; cell phone numbers cannot receive faxes;
• CaptainFax sends only. We do not give you a fax number, and we cannot receive faxes for you;
• we promise a genuine attempt to transmit your document, not a result: whether the fax is answered depends on the machine at the other end and on the phone networks in between.

The site also provides free helper tools (cover sheet generator, number checker, cost estimator, world clock, dial code directory) and information pages. They are offered as a convenience, with no guarantee that they are complete.

Each send goes through the same sequence:

• you complete the form on the home page with the destination country, fax number, document and e-mail address;
• we send a confirmation link by e-mail, and nothing is transmitted until you click it;
• once you click, a brief countdown offers a last chance to cancel before transmission begins;
• a live tracking page shows progress, and the result is reported by e-mail.

The file. Each send takes one file of up to 100 MB. We take PDF files, pictures (JPG, PNG, WebP, GIF, TIFF or AVIF), plain text such as .txt or .csv, and Word, Excel, PowerPoint, OpenDocument and RTF. Everything other than a PDF is converted first. Since conversion may shift page breaks or fonts, send a PDF you have checked yourself whenever layout matters.

Retries and failures. When the line is busy or unanswered, the system redials within limits of its own. Once it stops trying, you are told by the tracking page and by e-mail.

The number is your responsibility. You pick the number and you check it. Once a fax lands at the wrong number, it can’t be called back. Run the number checker on the site and, if you can, confirm the number with the recipient.

You agree to use CaptainFax lawfully and in good faith. In particular, you may not:

• send unsolicited commercial faxes, bulk mailings, or harassing, threatening, defamatory or hateful content;
• transmit anything illegal, including material that infringes someone's rights or that you are not entitled to send;
• use the service to deceive, to impersonate another person, or to commit fraud;
• automate submissions, probe or overload our systems, or try to bypass the limits or the payment step;
• call emergency or premium-rate numbers, or direct repeated sends at one line.

Responsibility for the content you send lies with you alone. We may refuse, interrupt or block a transmission, and suspend access, when we have reason to believe these rules are being broken, when a competent authority requires it, or when the technical integrity of the service is at risk. The destination country may also regulate unsolicited faxes; complying with those rules is your duty as the sender.

This section covers the two paid features. Seller: Dim Solution, 73 rue Victor Hugo, 77340 Pontault-Combault, France.

4.1 Sending more than one page

• Price. A single-page fax is free and unlimited. Beginning at two pages, the price is €3.99 per send including VAT (€3.33 before tax plus €0.66 of French VAT at 20%), regardless of whether it has 2 pages or 200. Prices are set in euros, so your card issuer converts the amount to dollars at its own rate and may charge foreign transaction fees.
• Payment timing. The amount is displayed and paid as you submit the form, ahead of the e-mail step. The document is set aside and not transmitted until payment is authorized.
• When the charge happens. On submission your card is merely authorized, meaning the bank reserves the amount. The money is really collected when you click the link in the confirmation e-mail. If you don’t click, there is no charge, and the authorization you didn’t use expires by itself no later than the seventh day, and that is the end of it.
• When delivery fails. The charge takes place at confirmation, before the number is dialed, so a failed delivery (busy line, no fax machine, technical fault, cancellation during the countdown) isn’t refunded automatically. Write to contact@captainfax.com quoting the transmission number; after the tracking page confirms that the fax was not delivered, the whole amount returns to the card you used.

4.2 PDF receipts (optional)

• Contents. One fax comes with two PDFs: a request receipt, confirming the request was received and validated, and a transmission receipt, noting the number dialed and the date and time of delivery. The fax itself is sent the same way whether or not you choose this option.
• Cost. Each fax carries a fee of €2.99, VAT included, i.e. €2.49 excluding tax plus €0.50 VAT at 20%.
• Billed only when delivered. Your card is authorized at the moment you order the option, and the amount is captured only if the fax is delivered. Should the fax fail or be canceled, the authorization is voided, you pay nothing, and you receive an e-mail. If an authorization could not be voided, it expires within seven days in any case.
• How the PDFs reach you. You get the request receipt by e-mail once the confirmation link has been clicked and the authorization has succeeded; the transmission receipt comes when the fax is delivered. The tracking page lets you download both again, except when the order has been refunded in full.

4.3 Paying

Payment is by card through a secure Stripe form built into the page. Your card details go to Stripe and never to us; we neither see nor store them. If you leave a payment window open, it times out after one hour. Every price is in euros with VAT included, and you can ask us for an invoice.

4.4 Cancellation and withdrawal

Consumers in the European Union usually have 14 days to withdraw from a distance purchase. That right is lost once a service has been fully carried out, or once digital content has begun to be supplied, provided you requested this and acknowledged that you would lose the right. Both paid features qualify: the fax is fully carried out on transmission, and the receipts are digital content supplied with no physical medium. That is why a box must be ticked before you pay, asking for immediate performance and giving up withdrawal; payment can’t start without it. Until you click the confirmation link, you can just walk away without paying anything.

4.5 Payment problems

If you see an unexpected charge, a missing receipt, or a paid fax that was never delivered, write to contact@captainfax.com with the transmission number. Money collected without the matching service is refunded. Should you contest a charge with your card issuer, let us know first so we can resolve it quickly. Nothing in this section limits the rights you have as a consumer under mandatory law.

We provide the service with the care expected of a professional and answer for our own faults as the law requires. Some limits come with faxing itself:

• delivery depends on third-party phone networks and on the recipient's equipment, neither of which we control. We cannot promise that every fax will connect or be readable at the far end;
• we are not liable for loss caused by a number you entered incorrectly, a file you picked by mistake, or content you had no right to send;
• CaptainFax is not a replacement for certified mail or a qualified electronic-delivery service. A transmission receipt records what our systems observed; whether an agency or court will accept it as proof is for you to check;
• we are not liable for interruptions caused by events outside our reasonable control, such as network or power failures, attacks on infrastructure, or the actions of a third-party provider;
• to the extent the law permits, we are not liable for indirect damages, lost profits or lost opportunities, and our total liability for any one send is capped at the amount you paid for it.

Nothing in these terms excludes liability that cannot lawfully be excluded, notably for death or personal injury, fraud, gross negligence or willful misconduct, or any rights that mandatory consumer law gives you. Some US states do not allow certain limitations, in which case those limits apply only as far as your state's law allows.

Dim Solution processes the data required to send your fax under the General Data Protection Regulation (EU 2016/679) and French data protection law. As we are established in France, those rules cover your data even if you live in the United States. The complete picture — what we collect, for what purpose, for how long, who receives it and how you exercise your rights — is in the privacy policy on the legal notice page. In brief: no account, no profiling, no advertising, and no sale of data.

A fax carries whatever you put into it. If your document includes other people's personal data, you need a lawful basis to send it to the recipient.

Our security guide explains how the document is protected and where that protection stops.

The site, its design, text, illustrations, software and the CaptainFax name and logo belong to Dim Solution or are used under license. You may view the pages and use the service for your own purposes. Copying, reselling, scraping or reusing site content beyond that requires our prior written permission.

Your documents stay yours. By uploading one, you give us only the limited, temporary permission needed to convert, transmit and track it, and you confirm that you have the right to send it.

We may update these terms, for instance when the service, the prices or the law change. The version in force is the one published on this page on the day you submit your form, and a change never applies to a send you have already placed. If a change materially affects you, we will make it visible on the site before it takes effect.

If any clause is held invalid or unenforceable, the rest remains in force.

French law governs these terms, since CaptainFax is run from France by a French company. As a consumer you keep the protection granted by the mandatory laws of your country of residence, and nothing in these terms removes it.

When something goes wrong, write to contact@captainfax.com first; this resolves most issues.

Consumer mediation. Should you be unhappy with our reply to a written complaint, you have a year from that complaint to bring the dispute, free of charge, before a consumer mediator, as French consumer law provides (Articles L611-1 et seq. of the Consumer Code). On request we will give you the contact details of the relevant mediator. Consumers in the European Union may also use the European Commission's online dispute-resolution platform, where it is available.

If no settlement is reached, the French courts have jurisdiction, without prejudice to your rights as a consumer. In disputes between businesses, French courts have sole jurisdiction.

For questions about these terms, a payment or a transmission, e-mail contact@captainfax.com or use the contact page. Include the transmission number if your message concerns a specific fax, and do not paste confidential document content into your message.

Company details are on the legal notice. Our office is in France, so please allow for the time difference when you expect a reply.