Terms of use and sale

CaptainFax is a web service that turns a document into a fax. You upload a file in your browser, give a destination country and a fax number, and our systems dial that number and transmit the pages. You do not need an account, a fax machine or a telephone line of your own.

Three limits are worth knowing at the outset:

• the recipient must be a landline fax line in one of the countries offered in the form; mobile numbers cannot receive faxes;
• CaptainFax only sends. It does not lend you a fax number and cannot receive a fax for you;
• we commit to making a genuine attempt to transmit your document, not to the result: whether the fax is answered depends on the machine at the other end and on the telephone network between us.

The site also offers free helper tools (cover-sheet generator, number checker, cost estimator, world clock, dial-code directory) and information pages. They are provided as a convenience, without any guarantee of completeness.

A send follows the same path every time:

• you complete the form on the home page: destination country, fax number, your document and your e-mail address;
• we e-mail you a message containing a confirmation link, and nothing is sent until you click it;
• after the click, a short countdown gives you a last chance to cancel, then the transmission begins;
• a tracking page shows the progress live, and an e-mail follows the result.

The file. Each send accepts one file, up to 100 MB. We accept PDF, Word, Excel, PowerPoint, OpenDocument, RTF, plain text (.txt, .csv) and images (JPG, PNG, WebP, GIF, TIFF, AVIF). Anything that is not already a PDF is converted first; the conversion can shift page breaks or fonts, so check a PDF yourself if the layout matters.

Retries and failures. When the line is engaged or nobody picks up, the system retries within limits it sets itself. If it gives up, the tracking page and an e-mail tell you.

Your responsibility for the number. You choose the number and you check it. A fax that reaches a wrong number cannot be called back. Use the number checker on the site, and confirm the number with the recipient where you can.

You agree to use CaptainFax lawfully and fairly. In particular you must not:

• send unsolicited commercial faxes, bulk mailings or harassing, threatening, defamatory or hateful content;
• transmit anything unlawful, including material that infringes someone else's rights or that you have no right to send;
• use the service to deceive, to impersonate another person or to commit fraud;
• automate submissions, probe or overload our systems, or try to get round the limits and the payment step;
• call emergency or premium-rate numbers, or aim repeated sends at a single line.

You alone answer for what you send. We may refuse, interrupt or block a transmission, and cut off access, where we have reason to believe these rules are broken, where a competent authority asks us to, or where the technical integrity of the service is at stake. The recipient's country may also restrict some kinds of unsolicited fax; complying with those rules is your duty as sender.

This article applies to the two paid features. Seller: Dim Solution, 73 rue Victor Hugo, 77340 Pontault-Combault, France.

4.1 Sending more than one page

• Price. Faxes of a single page are free, with no quota. From two pages, the price is €3.99 per send, VAT included (€3.33 excluding tax plus €0.66 of French VAT at 20%), whatever the length (2 pages or 200).
• When you pay. You see the amount and pay it on submitting the form, ahead of the e-mail step. Until the payment is authorised, the document is kept aside and is not transmitted.
• When it is charged. On submission your card is only authorised: the bank reserves the amount. The money is actually taken when you click the link in the confirmation e-mail. If you never click, nothing is taken, and the unused authorisation simply expires, at the latest seven days later.
• If the fax does not get through. Because the charge is taken when you confirm, which is before dialling, a failed delivery (busy line, no fax machine, technical fault, cancellation during the countdown) is not refunded automatically. Write to contact@captainfax.com, quoting the transmission number. When the tracking page confirms that the fax did not arrive, we credit the full amount back to your card.

4.2 PDF receipts (optional)

• What it is. Two PDFs for one fax: a receipt for the request, showing that it was received and validated, and a transmission receipt, recording the number dialled and the date and time of delivery. Transmission itself is unaffected by this option.
• Cost. €2.99 per fax, VAT included (€2.49 excluding tax plus €0.50 VAT at 20%).
• Billed only for a delivered fax. Your card is authorised when you order the option. The amount is captured only when delivery succeeds. If the fax fails or is cancelled, the authorisation is cancelled, nothing is taken and you are told by e-mail. Any authorisation that could not be cancelled lapses by itself within seven days in any case.
• Delivery of the PDFs. The request receipt is e-mailed once you have clicked the confirmation link and the authorisation has succeeded; the transmission receipt follows when the fax is delivered. Both remain available on the tracking page for download, except after a full refund.

4.3 Paying

Payment is by card through a secure Stripe form embedded in the page. You type your card details to Stripe, not to us: we never see or keep them. A payment window left open expires after an hour. Prices are all in euros, VAT included; an invoice is available on request.

4.4 Right of withdrawal

Under EU consumer law you ordinarily have 14 days to withdraw from a distance purchase. That right does not apply once a service has been fully performed, or once digital content has begun to be supplied, where you asked for it and acknowledged that you would lose the right to withdraw. Both paid features fit this description: the fax is performed in full when it is transmitted, and the receipts are digital content delivered without any physical medium. Before paying you therefore tick a box that asks for immediate performance and waives withdrawal; without it, payment cannot start. Until you click the confirmation link, you remain free to walk away and pay nothing.

4.5 Payment problems

For an unexpected charge, a receipt that did not arrive, or a paid fax that was not delivered, write to contact@captainfax.com quoting the transmission number. Any money taken for a service that was not provided is refunded. These terms do not reduce any statutory right you have as a consumer.

We perform the service with the care expected of a professional and we answer for our own faults in line with the law. Some limits are nevertheless inherent to faxing:

• delivery depends on third-party telephone networks and on the recipient's equipment, which we do not control. We cannot promise that every fax will connect or be legible at the far end;
• we are not liable for losses arising from a number you entered wrongly, a file you chose wrongly, or content you were not entitled to send;
• CaptainFax is not a substitute for registered post or a qualified electronic-delivery service. A transmission receipt records what our systems observed; whether a given authority or court will accept it as proof is for you to check;
• we are not liable for interruptions caused by events outside our reasonable control, such as network or power failures, attacks on infrastructure or the action of a third-party provider;
• to the extent the law allows, we are not liable for indirect loss, loss of profit or loss of opportunity, and our total liability for a given send is capped at what you paid for it.

Nothing in these terms excludes liability that cannot lawfully be excluded, in particular for death or personal injury, for fraud, for gross negligence or wilful misconduct, or any rights that mandatory consumer law gives you.

Dim Solution handles the data needed to send your fax, in line with the GDPR (Regulation (EU) 2016/679) and French data protection law. The full details — what is collected, why, for how long, who receives it and how to exercise your rights — are in the privacy policy on the legal notice page. In short: no account, no profiling, no advertising, no sale of data.

Please remember that a fax contains whatever you put in it. If your document holds other people's personal data, you must have a lawful reason to send it to the recipient.

Security of the document and its limits are described in our security guide.

The site, its design, text, illustrations, software and the CaptainFax name and logo belong to Dim Solution or are used under licence. You may view the pages and use the service for your own purposes. Copying, reselling, scraping or reusing site content beyond that requires our prior written permission.

Your documents remain yours. By uploading one, you grant us only the limited, temporary permission needed to convert, transmit and track it, and you confirm that you have the right to send it.

We may update these terms, for example when the service, the prices or the law change. The version in force is the one published on this page on the day you submit your form, and a change never applies to a send already placed. If a change affects you materially, we will make it visible on the site before it takes effect.

If one clause is found invalid or unenforceable, the rest stays in force.

French law governs these terms. If you are a consumer living in another country, you keep the protection of the mandatory provisions of the law of the country where you live, and you may bring proceedings in the courts there as well as in France.

Should something go wrong, please write to contact@captainfax.com first, as most problems are resolved in this way.

Mediation for consumers. If our reply to a written complaint does not satisfy you, you have one year from that complaint to refer the matter, at no cost to you, to a consumer mediator, as French consumer law (Articles L611-1 et seq. of the Consumer Code) provides. We will give you the contact details of the competent mediator on request. Consumers in the EU can also use the European Commission's online dispute-resolution platform where it is available.

Failing a settlement, the French courts have jurisdiction, subject to the rights you hold as a consumer. Between businesses, French courts have exclusive jurisdiction.

Questions about these terms, a payment or a transmission: write to contact@captainfax.com or use the contact page. Please include the transmission number if your message concerns a specific fax, and do not paste confidential document content in your message.

Company details are on the legal notice.