Answers

No. There is nothing to register and no password to remember. You give us the destination, the fax number, your file and your email address, and that is all.

Your email address is used for one thing: we send you a confirmation link, and the tracking page and any receipts reach you there. The whole route is laid out on the home page.

You don’t have to include a cover sheet, but it helps: it states who sent the fax, who it’s for and how many pages to expect. Our free generator makes a PDF one in about a minute.

Remember that it counts as a page. Open the cover sheet generator, download the PDF and merge it in front of your document before uploading.

Your document reaches us over HTTPS and is erased from our servers once the fax is sent. The final leg is different: the phone line to the recipient's fax machine isn’t encrypted, and that is the case for every fax, whoever sends it.

So the service takes care of its side, and the rest depends on precautions on yours. The security page explains them, and the fax over IP article describes what happens on the line.

One page is free, with no quota and no strings. Starting at two pages, each send is a flat €3.99, no matter if the document has 2 pages or 200. Prices include 20% VAT.

There is no subscription and no account to open. You pay by card, through Stripe, only when your document is longer than one page, and the charge is in euros, so your bank may convert it to dollars. The full table is on the rates page.

You can send one file per fax, up to 100 MB. PDF is the safest choice, but office documents (Word, Excel, PowerPoint, RTF, OpenDocument), plain text (.txt, .csv) and images (JPG, PNG, TIFF, GIF, WebP, AVIF) are accepted too.

Anything that is not already a PDF is converted to PDF first, then faxed. You can do all of it from a computer or from a phone: see faxing from your phone.

Yes. A one-page fax costs nothing, and there is no daily or monthly quota. You do not enter a card number or open an account.

Only documents of two pages or more change the price, which is then a flat €3.99 per send. The rates page lays out both cases.

CaptainFax faxes landline numbers in seven countries: Canada, Belgium, Germany, Italy, Spain, Portugal and France. The destination is the first field in the form.

Each country has its own page with numbering notes: see the destinations list. To look up a dial code for any other country, use the international dial-code directory.

Pick the destination country first, then type the number without the country code, and without spaces or punctuation if you can. If you start with 00 or a plus sign followed by the country code, the form understands that too. Think of it as the reverse of dialing 011 from the US.

Check the number with the fax-number checker before paying. Local conventions for each country are described on the destinations page.

No. A fax can only be delivered to a landline, because a cell network cannot answer a fax machine's call. Cell numbers are refused or will fail.

If the person you want to reach only has a cell phone, ask them for an email address or a landline fax number. The number checker will flag numbers that look like cell phones.

Your file is used to send the fax and is then deleted from our servers once the sending is done. It reaches us over an HTTPS connection.

We keep only what is needed to run and follow the service. Our privacy page sets out what data is processed and for how long, and the security page explains how the file is handled.

A fax can back up your position, since it shows a document went to a certain number at a certain time. How much weight it carries depends on the dispute and the applicable rules, and we can’t offer legal advice.

What we can give you is a record: the tracking page and optional PDF receipts. See delivery proof and the security page for what each contains.

For €2.99, you get two PDFs by email: a receipt for the request and one for the transmission of the delivery. Both are optional, and you pay only if the fax is delivered.

If you need to prove, or simply remember, what was sent and when, they are worth having. The delivery proof page shows what they contain, and the price is on the rates page.

Once you have clicked the confirmation link and the short countdown has ended, the fax goes into sending and you follow it live. A short document to a free line often goes through within minutes, but the real time depends on the recipient's machine.

A busy line, a machine switched off or a long document will take longer. See how the process works and check business hours with the world clock.

Pending means we have not yet got through to the recipient's machine, or we are waiting for it to be free. This is common: the line may be busy, or the machine off or out of paper.

Give it time, and keep the tracking page open. If nothing moves, re-check the number and the recipient's office hours; how sending works and fax over IP describe what happens behind the scenes.

Usual culprits are a mistyped number, a number that isn’t a fax line (a voice line or a cell phone), and a receiving machine that is switched off, busy or out of paper. The tracking page displays the final status.

Start by checking the number with the number checker, then try again. The process page explains the stages if you want to see where yours stopped.

Fax pages are black and white at a fixed, modest resolution, so clean, high-contrast documents come out best. Small print, light gray text and photos lose detail.

Use a PDF, avoid text smaller than 10 points and check your page before sending. How the line works is covered in fax over IP and how sending works.

No. CaptainFax only sends: the service does not provide a fax number and does not receive faxes.

If you need to receive one, the page on receiving faxes lists the usual options, such as asking the sender for a PDF by email or setting up a line elsewhere.

No. Your fax is delivered as you wrote it: no banner, no footer and no promotional page added to it.

The service is paid for by the sends that cost something, not by advertising. More about who is behind it is on the about page.