The short answer
Once you have clicked the confirmation link and the short countdown has ended, the fax goes into sending and you follow it live. A short document to a free line often goes through within minutes, but the real time depends on the recipient's machine.
A busy line, a machine switched off or a long document will take longer. See how the process works and check business hours with the world clock.
The stages
After you submit the form, you receive an email and click its link. A countdown of a few seconds follows, then your fax is sent and the tracking page shows its progress. Only the last stage, the call to the recipient, takes a variable amount of time.
The process page walks through each step.
What changes the duration
A fax is a phone call and pages go through one at a time, so more pages mean a longer call. Dense pages, photos and low line quality slow it down. If the recipient's machine is busy with another fax, ours has to wait and try again.
We do not promise a fixed delay, because it depends on the other party's equipment, which we do not control.
Time zones and business hours
A machine that is switched off overnight cannot answer. Europe is well ahead of the US, so a fax you send after lunch in Chicago may reach an office that closed hours ago. The world clock gives you the local time and typical business hours.
If the fax has not moved for some time, read still pending. If it has been marked as failed, read the fax did not arrive.
Worth remembering
- Delivery starts after the confirmation link and a short countdown.
- Length, line quality and the recipient's machine set the duration.
- Check local time before faxing abroad.