The short answer
A fax can back up your position, since it shows a document went to a certain number at a certain time. How much weight it carries depends on the dispute and the applicable rules, and we can’t offer legal advice.
What we can give you is a record: the tracking page and optional PDF receipts. See delivery proof and the security page for what each contains.
What a receipt shows
The transmission receipt notes that your fax reached a given number, with the date, time and page count. That helps when someone insists they never got something.
It does not show who read the pages, or that the person it was meant for ever saw them.
What CaptainFax provides
For €2.99 you can add PDF receipts: one covering your request and one covering the transmission. They are billed only if the fax is delivered, and they come by email as PDFs you can file away. The delivery proof page goes through the content in detail.
The live tracking page also shows the status of the send as it happens.
When the stakes are high
Whether a fax is accepted as evidence, or as formal notice, varies with the country, the type of document and the person who has to be convinced. Some situations call for certified mail, a process server or a signed acknowledgement instead.
If in doubt, ask the receiving organization or a lawyer. Keep the receipts, the original file and your sent email together. The security page explains how files are handled on our side.
Worth remembering
- A transmission receipt proves delivery to a number, not that anybody read the pages.
- PDF receipts (€2.99) are optional and charged only if delivered.
- For formal notices, check what is legally required.