The short answer
Your file is used to send the fax and is then deleted from our servers once the sending is done. It reaches us over an HTTPS connection.
We keep only what is needed to run and follow the service. Our privacy page sets out what data is processed and for how long, and the security page explains how the file is handled.
From upload to deletion
Your file reaches us over HTTPS. If it is not a PDF, it is converted into one. After the fax goes out, the document is erased from our servers: its job is done and we have no reason to keep it.
We do not use the content of your faxes for anything else, and we do not put advertising on them.
What is not the document
Running a fax service means keeping some records, such as your e-mail address, the destination number, the date and the status of the send. These let us show the tracking page, produce receipts and answer you if something goes wrong. The retention periods are set out in the privacy policy, which is the reference text rather than this summary.
If you order PDF receipts, they are sent to your e-mail address, so a copy sits in your own mailbox.
Beyond our servers
Deletion on our side does not cover the other end. Once the fax has printed or been stored on the recipient's machine or server, it is theirs, and your own computer, phone and mailbox keep their copies as before.
For very sensitive material, think about whether a fax is the right channel, as discussed on the security page.
Worth remembering
- The file is uploaded over HTTPS and deleted after sending.
- Some service records remain; see the privacy policy for retention.
- Copies at the recipient's end and in your own mailbox are outside our servers.